Shipping policy

We offer delivery throughout the UK and Northern Ireland. Stock permitting, most orders are dispatched within 3-5 business days.

Shipping charges are calculated and displayed at checkout. Within the United Kingdom Mainland (excluding some Scottish Highland's postcodes) our standard delivery charge is £4.99. Special handling charges may apply to bulky or weighty purchases or destinations surcharged by our couriers. If you're in a hurry please email us at orders@thisisorda.com and we will try to arrange a next-day service. We cannot deliver to PO Box address and our deliveries do require a signature.

We are not responsible for any customs and import taxes that may apply. 

We trust our couriers to deliver our products to you in perfect condition. However, damages do very occasionally occur in transit. Therefore, when receiving deliveries please check for damages to the outer box before signing the receipt. If there is visible damage please sign and write "outer damaged" below your signature. If you have a moment to open the parcel and check the contents it's always advisable but if you're pushed for time please write "contents unchecked" below your signature.

On the very rare occasion where an item is missing from an order, we'd ask that you report this to us within 5 days of receipt otherwise we may not be able to honour sending-out a replacement.

If you've not received your order within 7 working days of your dispatch confirmation email and have not heard from us regarding a delay to your order, please contact us at orders@thisisorda.com and we will follow-up with our couriers. We ask that you contact us within 21 days of placing your order otherwise we will be unable to use our couriers 'track & trace' system to locate a missing parcel and therefore unable to replace or refund any missing goods after this time.